Refund Policy

1. Order Commitments

Due to the collaborative and made-to-order nature of our platform, all confirmed orders are generally non-refundable.

2. Faulty or Incorrect Materials

If you receive materials that are defective or not as described, please contact us within 10 working days of delivery.

3. Assessment Process

We will review claims and may offer:

• Replacement

• Partial refund

• Credit toward future orders

4. Change of Mind

We are unable to accept returns for change-of-mind purchases once an order has been confirmed.